Refund & cancellation policy
Last updated: 2026-09-11
Cancelling an order
- Before the shop starts preparing (new / just-accepted / payment pending): cancel free, one tap.
- After preparing starts: cancellation closes — call the shop; they can still cancel from their side.
- If items were removed while packing: you get a 5-minute window to cancel even during preparation.
When you get a refund
Any prepaid order that ends without delivery — cancelled (by you, the shop, or support), declined after payment, or delivery failed — opens a refund automatically for the full paid amount. If items were removed after you paid, the difference is refunded at delivery.
How the refund reaches you
- The shop sends the amount to your UPI and enters the transaction reference (UTR).
- You see it in the app and confirm "received".
- Didn't receive it? Tap dispute — support compares both UPI references and resolves it, typically within 24 hours.
Quality issues
Perishables can't be returned. Rate the order and raise a ticket — shops often make it right with a goodwill refund, and repeated complaints affect a shop's standing on the platform.
Timelines
| Case | Expectation |
|---|---|
| Shop-initiated refund | Same day, usually within hours |
| Disputed refund | Support decision within 24 hours of dispute |
| Payment made after order expired | Auto-restored if the shop can still fulfil; otherwise guided refund via ticket |