Contact

Talk to a person

One support line for both business lines, 10 am to 8 pm IST, every day, in English, Hindi and Marathi.

Phone

+91-9373240007
10 am to 8 pm IST, every day

Chat with support
Fastest for an order that is already placed

E-mail

support@citysetu.com
We reply within 24 hours

Send us a message

Pick what it is about. A shop enquiry goes straight into our onboarding queue; anything else opens your WhatsApp or your mail app with the message already written, so it reaches the same support line either way.

An order problem is fastest from inside the app. Open the order → Help. That ticket is linked to the order, so nobody has to repeat themselves. Shopkeepers: CitySetu Partner → Store → Help.

Grievance officer

Under the Digital Personal Data Protection Act, 2023.

Chetan Chopda
grievances@citysetu.com
+91-9373240007

We acknowledge within 48 hours and resolve within 30 days, as the Act requires.

Registered office

Onescai Solutions Pvt. Ltd.
Onescai Solutions Pvt. Ltd., 2-221/211/1, 4th Floor, The Glitz Building, Rushikonda, Yendada, Visakhapatnam (rural), Visakhapatnam – 530045, India

CitySetu is a brand of Onescai Solutions Pvt. Ltd. Jurisdiction: Visakhapatnam, Andhra Pradesh.

Shuttle

Routes, passes and trips have their own page: Shuttle contact. The phone and WhatsApp above reach the same team — just say “Shuttle”.