Frequently asked questions

Citysetu is a smart city commute service launching across Indian cities, providing comfortable, reliable, and affordable commuting solutions for daily travelers. We offer scheduled routes with live tracking, comfortable seating, and a hassle-free booking experience.

Simply download our app, create an account, browse available routes and timings, book your seat, and show your boarding pass to the driver. You can track your bus in real-time and enjoy a comfortable ride to your destination.

Citysetu is launching across Indian cities, with routes being finalized. We are continuously expanding to serve more locations. Check the app for the latest route information and availability in your area.

Our services typically operate during morning and evening peak hours to accommodate office commuters. Specific timings vary by route. Please check the app for exact schedules on your preferred route.

Yes, safety is our top priority. All our drivers are verified and trained, vehicles are regularly maintained, and we have real-time tracking for all rides. We also have female-preferred seating options for added comfort and security.

Open the Citysetu app, select your route, choose your preferred timing and seat, and proceed to payment. Once confirmed, you will receive a boarding pass that you need to show to the driver.

We accept multiple payment methods including credit/debit cards, UPI, net banking, and Citysetu wallet. All transactions are secure and encrypted.

The Citysetu wallet is a digital wallet within the app where you can store money for quick and easy bookings. Refunds from cancellations are also credited to your wallet for future use.

Yes, you can book rides for family members or friends. However, the person traveling must have the boarding pass (which can be shared digitally) and valid identification if required.

No, we do not charge any additional booking fees. The price you see is the price you pay, inclusive of all applicable taxes.

Yes! Our app provides live tracking so you can see exactly where your bus is and when it will arrive at your stop. This helps you plan your departure from home accordingly.

If you miss your scheduled bus, the ride will be considered a no-show and no refund will be provided. We recommend arriving at your stop at least 2 minutes before the scheduled time and using live tracking to monitor the bus location.

You can change your pickup and drop-off stops before the ride, subject to availability on the route. Changes can be made through the app by rescheduling your ride.

While we strive for punctuality, traffic conditions may cause delays. You can track the bus in real-time through the app. If there is a significant delay (more than 10 minutes from scheduled time), you may cancel without penalty.

Yes, you can bring reasonable luggage that can fit in the overhead rack. Large or bulky items may not be permitted as they can inconvenience other passengers. Please contact support if you have specific luggage requirements.

We offer various pass options including daily passes, weekly passes, monthly passes, and quarterly passes. We also have Flexi Passes and Unlimited Passes for frequent travelers. Check the app for current pass offerings and pricing.

When you purchase a subscription pass, one ride is automatically booked for each day of the pass duration on your preferred route and timing. You can modify the timing or seat before each ride at no extra cost.

Yes, you can cancel individual rides from your pass up to 30 minutes before departure. The ride amount will be refunded to your wallet. Please refer to our Subscription Policy for detailed terms.

A Flexi Pass allows you to book a certain number of rides within a validity period, giving you flexibility to use them as needed rather than daily. You can extend or cancel rides within specified limits.

Yes, all passes have an expiry date based on the pass type. Weekly passes are valid for 7 days, monthly passes for 30 days, and so on. Unused rides cannot be carried forward after expiry.

Download the Citysetu app, click on "Sign Up", enter your mobile number, verify it with the OTP sent to you, and complete your profile with basic information. You must be 18 years or older to create an account.

Click on "Forgot Password" on the login screen, enter your registered mobile number, and follow the instructions to reset your password via OTP verification.

No, each user is allowed only one account. Multiple accounts for the same person are not permitted as per our Terms and Conditions.

You can reach our customer support team via email at support@citysetu.com. We are here to help you with any questions or concerns.

We love hearing from our customers! You can provide feedback through the app, send us an email at support@citysetu.com, or contact us via our social media channels. Your feedback helps us improve our services.

Yes, you can request account deletion by contacting our support team. Please note that once deleted, all your data including wallet balance and ride history will be permanently removed.