Shuttle refunds and cancellation
Last updated: 2026-09-11 · Local Shops orders have their own policy.
Cancelling and rescheduling
| Booking | Cancellation | Reschedule |
|---|---|---|
| Pass booking | Free up to 30 minutes before departure. Inside 30 minutes it is a late cancellation and the ride is not restored. | Up to 30 minutes before departure. |
| Direct payment ticket | Free more than 2 hours before departure. Between 30 minutes and 2 hours, a fixed fee of ₹30. Inside 30 minutes, the full fare is charged. | Up to 45 minutes before departure. |
- One reschedule only. Any booking, pass or ticket, may be rescheduled once.
- If a booking is rescheduled and then cancelled inside the non-refundable window, no refund applies.
- If we move your pickup by more than 10 minutes, you may cancel free of charge any time before the bus leaves your stop.
Refund of fare
If we are unable to perform a service, we refund the amount deducted from your account within fifteen days of the booking date.
If we cannot complete the service despite our best efforts — natural calamity or disaster, weather, civil unrest, suspension of transport or other facilities, government orders, or any other cause that makes safe operation impossible, or where there is good reason to believe the journey cannot continue — no refund is offered.
No-show
No refund is offered if you are a no-show passenger. You are a no-show when the driver arrives at the pickup location and waits, and you do not board within that time.
Contact
Write to support@citysetu.com or call +91-9373240007.